Job Title: Customer Success Manager, Mid-Market
Reporting to: Chief Customer Officer
Department: Customer Success
Location: Remote
Job Description
Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Wurk created the cannabis industry’s very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Wurk would love to meet you!
The Mid-Market Customer Success Manager is an integral part of the Customer Success Team. The have a book of business for which they are responsible consisting of those clients with less than 250 employees.
Responsibilities
- Manage relationships of clients with less than 250 employees
- Handle any and all escalations from mid-market clients in the organization
- Navigate the organization on behalf of the clients
- Hold Quarterly Business Reviews for each of the clients in the book of business
- Hold weekly or biweekly phone calls with clients to ensure needs are being met
- Follow documented process for upsells less than $2500
- Continue to provide client path for additional adoption of software offering
Required Skill Sets and Experience
- Ability to solve complex problems
- Negotiation skills and ability to navigate difficult situations
- Proficiency with de-escalation
- 3 years Customer Success or Account Management experience
- Payroll experience is preferred
What’s in it for you?
- FREE medical, dental, and vision plans
- FREE basic life insurance, short term disability, and employee assistance programs
- 401(k) traditional and Roth plans with Employer Match
- Generous PTO, bonus, and stock options
- $400 office equipment reimbursement
- $300/year fitness reimbursement
- Internet reimbursement
- Paid professional development & tuition reimbursement
- Generous referral bonuses
- Paid parental leave
- Remote-friendly work environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
The base salary range for this position is $65,000 to $80,000.