Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Würk created the cannabis industry’s very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Würk would love to meet you!

A successful Customer Support Specialist will deliver comprehensive, high-quality support of Würk’s HRIS product line. On this fast-paced team, the CSS will need to exemplify outstanding customer service skills as well as troubleshooting skills. The CSS will have a passion for problem-solving, technology, and helping others to promote customer success. This is an entry level position that will allow the CSS to gain knowledge and experience in both the UKG system and the Würk Check Production and Delivery process.

Responsibilities

Within your first 30 days, you will learn the Würk platform, learn the company’s support ticketing system and begin to shadow the support team on calls and open cases 
Within 60 days, learn and better understand the support process, the Würk platform and complete your first support cases 
Within 90 days, manage and close support cases assigned to you in compliance with Würk’s SLA 
Deliver timely solutions to customers while maintaining customer satisfaction 
Document client issues and either assist in resolving the issues or assigning cases to the support queue for the Support team to resolve
Manage caseload in adherence to departmental goals/policies
Assess technical situations and establish case priorities/severities in accordance with their service level agreement 
Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem 
 Work individually and with a team to solve technical problems while communicating trending issues and best practices
Responsible for check shipping at our Denver office

Required Skill Sets and Experience

1+ years of customer support experience
1+ years working in an office environment
Experience troubleshooting technical issues
Understanding of operating systems, networking technologies/protocols, and software applications
Live in the Denver area, as this role requires 3-4 days a week in office
Intermediate Excel skills and aptitude in MS Office
Shipping and printing experience
Experience with Salesforce Service Cloud or other Support ticketing systems preferred
UKG Workforce Ready experience preferred

What’s in it for you?

FREE medical, dental, and vision plans
FREE basic life insurance, short term disability, and employee assistance programs
401(k) traditional and Roth plans with Employer Match
Generous PTO, bonus, and stock options
$400 office equipment reimbursement
$300/year fitness reimbursement
Internet reimbursement
Paid professional development & tuition reimbursement
Generous referral bonuses
Paid parental leave
Paid sabbatical leave program

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Würk is an Equal Opportunity Employer. Würk does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.   

This position's approximate base salary range is $45,000-$55,000.